We want you to be completely satisfied with every item you purchase from us. If something’s not quite right, we’re here to help. Below is our comprehensive returns and exchanges policy.
1. Items Eligible for Return or Exchange
If you purchased any item from us and it’s still in its original condition, you’re welcome to return or exchange it within 30 days of delivery.
To qualify, items must be:
- Unworn, unwashed, clean and unused;
- In their original packaging; and
- With all original tags, labels, and hygiene stickers (where applicable) still attached.
We reserve the right to decline a return if an item does not meet these conditions.
The following items may not be returned or exchanged (unless defective):
- Underwear or other intimate wear;
- Socks that have been removed from their original packaging;
- Custom or personalised items;
- Items purchased on sale; and
- Gift cards or store vouchers.
2. How to Request a Return or Exchange
We don’t use automated return portals at this time. To request a return or exchange, simply email our team at info@deuce.co.za with the following:
- Your order number;
- The item(s) you wish to return or exchange;
- The reason for your return;
- Your preference: refund, exchange, or store credit; and
- Your collection address (for the courier).
Once we’ve received and approved your request, we’ll send you the next steps, including collection or drop-off arrangements.
3. Courier & Return Shipping
Customers are responsible for the cost of returning items unless the item was incorrect or arrived damaged due to our error.
All returns must be sent via a trackable courier method.
If you’re exchanging an item, the courier cost of sending your replacement item will also be at your expense unless the exchange is due to a product defect or dispatch error.
4. Processing Returns and Refunds
Once your returned item is received and inspected, we’ll notify you of the outcome. If approved:
- Refunds will be issued via EFT, typically within 5–7 business days.
- You may also choose a store credit or exchange.
- Please note that original shipping fees are non-refundable unless the return is due to a fault on our part.
5. Faulty or Incorrect Items
If you received a defective or incorrect product, we’re committed to correcting it quickly and at no cost to you. Please contact us within 7 days of receipt and include:
- A brief description of the issue;
- Clear photos showing the problem; and
- Your order number.
After review, we’ll arrange collection and send a replacement (if stock is available) or offer a full refund.
6. General Terms and Conditions
A valid proof of purchase (email confirmation or order number) is required for all returns or exchanges.
Items returned in a condition not compliant with this policy may be sent back to you.
Refunds and exchanges are only available for orders made via our official website or authorised channels.
Store credits are valid for 12 months and are non-transferable.
We do not offer refunds in cash under any circumstances.
Questions?
Our team is here to help. For any queries about your return or exchange, email us at info@deuce.co.za and we’ll assist you promptly.
We want you to be completely satisfied with every item you purchase from us. If something’s not quite right, we’re here to help. Below is our comprehensive returns and exchanges policy.
1. Items Eligible for Return or Exchange
If you purchased any item from us and it’s still in its original condition, you’re welcome to return or exchange it within 30 days of delivery.
To qualify, items must be:
- Unworn, unwashed, clean and unused;
- In their original packaging; and
- With all original tags, labels, and hygiene stickers (where applicable) still attached.
We reserve the right to decline a return if an item does not meet these conditions.
The following items may not be returned or exchanged (unless defective):
- Underwear or other intimate wear;
- Socks that have been removed from their original packaging;
- Custom or personalised items;
- Items purchased on sale; and
- Gift cards or store vouchers.
2. How to Request a Return or Exchange
We don’t use automated return portals at this time. To request a return or exchange, simply email our team at info@deuce.co.za with the following:
- Your order number;
- The item(s) you wish to return or exchange;
- The reason for your return;
- Your preference: refund, exchange, or store credit; and
- Your collection address (for the courier).
Once we’ve received and approved your request, we’ll send you the next steps, including collection or drop-off arrangements.
3. Courier & Return Shipping
Customers are responsible for the cost of returning items unless the item was incorrect or arrived damaged due to our error.
All returns must be sent via a trackable courier method.
If you’re exchanging an item, the courier cost of sending your replacement item will also be at your expense unless the exchange is due to a product defect or dispatch error.
4. Processing Returns and Refunds
Once your returned item is received and inspected, we’ll notify you of the outcome. If approved:
- Refunds will be issued via EFT, typically within 5–7 business days.
- You may also choose a store credit or exchange.
- Please note that original shipping fees are non-refundable unless the return is due to a fault on our part.
5. Faulty or Incorrect Items
If you received a defective or incorrect product, we’re committed to correcting it quickly and at no cost to you. Please contact us within 7 days of receipt and include:
- A brief description of the issue;
- Clear photos showing the problem; and
- Your order number.
After review, we’ll arrange collection and send a replacement (if stock is available) or offer a full refund.
6. General Terms and Conditions
A valid proof of purchase (email confirmation or order number) is required for all returns or exchanges.
Items returned in a condition not compliant with this policy may be sent back to you.
Refunds and exchanges are only available for orders made via our official website or authorised channels.
Store credits are valid for 12 months and are non-transferable.
We do not offer refunds in cash under any circumstances.
Questions?
Our team is here to help. For any queries about your return or exchange, email us at info@deuce.co.za and we’ll assist you promptly.